Terms and Conditions for This Site
- Creepy Cottages cannot accept liability for misuse of your account.
- Keep your details secure.
- Refunds will where fraud has been identified please contact your bank action fraud and police to assist with this.
- We reserve the right to refuse any order.
- This website or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for commercial purposes without our written consent.
- We reserve the right to limit access to the site at any time for maintenance or other reasons.
- Orders are confirmed only when you receive our dispatch confirmation email. Next-day delivery refers to the ‘next day’ after DISPATCH, this is not the day after order. We are confined to the limitations of Royal Mail.
- You must be at least 18 years old to register an account. If you are under 18, a parent or guardian must place the order on your behalf and accept responsibility for overseeing the care requirements.
- By creating an account, you accept these terms & conditions.
Returns Policy
- Items must be returned before a replacement or refund is issued.
- If items are faulty, we will replace them.
- If you are unhappy with your livestock order, please contact us to discuss returns and replacements. We advise that if you are unsure about ordering then contact us first and we can discuss what options are best for you. Please do not order if unsure.
- This returns policy does not affect your statutory rights.
Shipping
- We dispatch Monday – Saturday during standard Royal Mail operating periods. For Next Day Delivery This is Monday, Tuesday, Wednesday & Thursday, before 1PM special delivery items on Saturday or Sunday, so please do not expect your order to arrive Sunday or Monday.
- Please remember that ‘Next Day Delivery’ is referring to the ‘Next Day’ as the day after dispatch, not the day after the order is placed.
- You will receive an email notifying you of when your order has been dispatched.
- Should you require Saturday delivery, this can be arranged but please contact us first as this falls outside the shipping routine we hold with Royal Mail.
We aim for orders placed before 1pm to be dispatched same-day, however, during Mondays and busier periods this isn’t guaranteed so we would recommend orders are placed before 9am.
If you require the order to arrive on a specific day/date, we are happy to accommodate. However, we are unable to schedule a delivery that falls outside of Royal Mails delivery parameters.
Refer to our shipping policy for further details.
Privacy
- We will not sell or distribute your details to any third party without your permission.
- All transactions are processed through third-party payment processor.